SHIPPING POLICY
Thank you for shopping with us! Our goal is to make every step of your delivery experience clear, reliable and easy to follow. Below you will find details about order processing, shipping options, delivery timeframes, tracking services, customs information and what to do if something goes wrong during transit.
Order Processing
Once your payment is confirmed, we will begin preparing your order for shipment. Most orders are processed within 1–3 business days. Please note that during holidays, promotional events, seasonal peaks or periods of high order volume, processing may take a little longer than usual. We appreciate your patience while we ensure each order is checked, packed and dispatched correctly.
When your order has been shipped, you will receive a shipping confirmation email. This email will include your tracking number and instructions on how to follow your package through the delivery network.
Shipping Methods & Delivery Times
We offer international shipping to customers in many regions worldwide. The shipping options available to you will depend on your delivery address, package size, weight and the current service routes supported by our logistics partners.
Standard Shipping
Estimated delivery time: 10–20 business days after shipment.
Please keep in mind that delivery times are only estimates. They may be influenced by the destination country, local delivery network, customs clearance procedures, seasonal shipping volume and unexpected transportation delays. We do not guarantee exact delivery dates, but we will help you monitor your shipment and provide support whenever possible.
Shipping Costs
Shipping fees are calculated during checkout based on several factors, including your delivery location, package weight and dimensions, the shipping method you choose, and available logistics services at the time of purchase.
The final shipping cost will be shown to you before you complete your order. If you have any questions about the delivery fee before payment, you can contact our customer service team for clarification.
Tracking Your Order
After dispatch, your tracking number will be sent to the email address you provided at checkout. You can use this number to track your package online through the carrier’s official tracking system.
If you do not receive your tracking information within a reasonable time, or if the tracking details appear not to be updating, please let us know. Our team can help confirm the shipment status and provide further guidance.
Shipping Restrictions
Some orders may be subject to shipping limitations. These can include weight and size restrictions, country-specific import rules, address format requirements, and temporary service limitations in certain regions.
If we are unable to ship your order to the address you provided, we will contact you as soon as possible to discuss alternatives or next steps.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT or other local charges. These fees are determined by the destination country and are not included in the product price or shipping cost.
Any additional customs or import charges are the responsibility of the customer. Please make sure that the items you purchase comply with your local import regulations before placing your order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated delivery period, please start by checking your tracking information and confirming your delivery address. If the package appears to be delayed or stuck in transit, contact our customer service team with your order details. We will review the shipment status and help you explore available solutions.
Lost or Damaged Packages
If your package is lost in transit or arrives with visible damage, please notify us as soon as possible. To help us resolve the issue quickly, please provide your order number, photos of the packaging, photos of the damaged product and any relevant delivery notes. We will work with our logistics partners to investigate and resolve the case.
Contact Information
If you have questions about shipping, delivery, tracking or any other logistics-related matters, please reach out to our customer service team:
Customer Service Email: service@celvarn.com
Customer Service Phone: +1 5854606311
Company Information
Website Operator: Ningbo Xuzhi E-Commerce Co., Ltd.
Registered Address: Room 258, Building 4, Shanghui Building, Yunlong Town, Yinzhou District, Ningbo City, Zhejiang Province, China
Business License Entity: Ningbo Xuzhi E-Commerce Co., Ltd.
Final Notes
We understand that waiting for an online order can feel stressful, which is why we work hard to keep our shipping process organized and transparent. If you have any questions before or after placing your order, our customer service team is ready to assist you. Thank you for your trust and support.