FAQ

1. How can I place an order?
You can browse our products, select the items you would like to purchase, add them to your shopping cart, and complete the checkout process by providing the required information.

2. Do I need to create an account before ordering?
No. You can complete your purchase as a guest. Creating an account may help you manage your orders and review order history more conveniently.

3. What payment methods do you accept?
We accept secure payment methods available during checkout. Available payment options may vary depending on your location and payment provider.

4. Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. We do not store complete payment card details on our website.

5. Can I change or cancel my order after payment?
If you need to update or cancel an order, please contact our customer service team as soon as possible. We will try to assist before the order enters the processing stage.

6. How long does order processing take?
Orders are generally processed within 1-3 business days after payment confirmation. Processing may take longer during holidays or peak periods.

7. How long will delivery take?
Estimated delivery time is usually 7-20 business days after shipment. Actual delivery times may vary depending on destination, shipping method, customs clearance, and local carrier conditions.

8. How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

9. What should I do if I do not receive tracking information?
If you have not received tracking details within the expected processing period, please contact our customer service team for assistance.

10. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. We will try to make changes before the order is shipped, but updates cannot always be guaranteed after processing begins.

11. What happens if I receive a damaged or incorrect item?
Please contact us within 7 days after delivery and provide your order number and relevant photos. We will review the issue and provide appropriate assistance.

12. Can I return an item?
Yes. Returns may be requested within 30 days after receiving your order, subject to the conditions described in our Return & Refund Policy.

13. Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

14. When will I receive my refund?
Approved refunds will be processed to the original payment method. The time required for funds to appear may depend on your payment provider.

15. Do you ship internationally?
Yes. We provide international shipping services to supported regions. Available destinations may vary depending on logistics availability.

16. Are customs fees or import taxes included?
Customs duties, import taxes, or related charges may apply depending on local regulations. Any applicable charges are generally the responsibility of the customer unless otherwise stated.

17. How can I contact customer support?
If you have questions about products, orders, shipping, or after-sales service, please contact us through:
service@celvarn.com

We aim to respond to customer inquiries within 1-2 business days.